substrate-series
CRM Is Data at Rest, CX is Data in Motion
Data at rest cannot power data in motion. The platform debate is being bypassed by the substrate that already exists.
agentic-ai
agentic-ai
SaaS Is Dead. Long Live SaaS.
The frontier AI labs are vertically integrating the deployment economy they were supposed to be replacing.
agentic-ai
The POC is Dead, Long Live the POV
Proof of concept stopped working when the software stopped standing still. The Forward Deployed Engineer is the symptom of what comes next.
agentic-ai
We're Debating the Wrong Question
The CRM vs. CCaaS convergence debate is a $20 billion turf war while agentic AI is coming for the $250 billion labour market beneath it.
agentic-ai
Planet of the Apps
More apps are being shipped right now than at any point in history. They are being shipped into a world that is about to stop needing them.