spill-the-AI-tea
Episode #4: the commercial unit being negotiated by both sides is now the lever
This week in agentic AI and customer experience, in five minutes
spill-the-AI-tea
This week in agentic AI and customer experience, in five minutes
substrate-series
Three governance launches in a single week. The new enterprise lock-in is not which model wins; it is whose audit trail your agents register against.
agentic-ai
The frontier AI labs are vertically integrating the deployment economy they were supposed to be replacing.
spill-the-AI-tea
This week in agentic AI and customer experience, in five minutes
agentic-ai
Proof of concept stopped working when the software stopped standing still. The Forward Deployed Engineer is the symptom of what comes next.
spill-the-AI-tea
This week in agentic AI and customer experience, in five minutes
agentic-ai
The CRM vs. CCaaS convergence debate is a $20 billion turf war while agentic AI is coming for the $250 billion labour market beneath it.
spill-the-AI-tea
This week in agentic AI and customer experience, in five minutes
agentic-ai
More apps are being shipped right now than at any point in history. They are being shipped into a world that is about to stop needing them.