spill-the-AI-tea
Episode #4: the commercial unit being negotiated by both sides is now the lever
This week in agentic AI and customer experience, in five minutes
the anAIyst
substrate-series
The Audit Trail Is the New Moat
Three governance launches in a single week. The new enterprise lock-in is not which model wins; it is whose audit trail your agents register against.
agentic-ai
SaaS Is Dead. Long Live SaaS.
The frontier AI labs are vertically integrating the deployment economy they were supposed to be replacing.
spill-the-AI-tea
Episode #3: the Enterprise Customer Experience story turns on the legal permission
This week in agentic AI and customer experience, in five minutes
agentic-ai
The POC is Dead, Long Live the POV
Proof of concept stopped working when the software stopped standing still. The Forward Deployed Engineer is the symptom of what comes next.
spill-the-AI-tea
Episode #2: Frontier labs buying distribution by routing engineers into the systems integrators
This week in agentic AI and customer experience, in five minutes
agentic-ai
We're Debating the Wrong Question
The CRM vs. CCaaS convergence debate is a $20 billion turf war while agentic AI is coming for the $250 billion labour market beneath it.
spill-the-AI-tea
Episode #1: Three governance launches in seven days
This week in agentic AI and customer experience, in five minutes
agentic-ai
Planet of the Apps
More apps are being shipped right now than at any point in history. They are being shipped into a world that is about to stop needing them.